Frequently Asked Questions
Welcome to our FAQ Page
– We are manufacturer, exporter, and traders of jewelry and gemstones.
– We are second-generation manufacture, serving our clients and customers for more than 15 years.
– Hand or machine engraving is available for jewelry with sufficient space for engraving. This service will incur additional charges. Please contact us for more details at Moirejewelry@gmail.com.
– Yes, all our jewelry comes with a certification of authenticity from world-renowned laboratories like GIA, IGI, CGL, GRS, GÜBELIN, SSEF.
– We have three easy digital ways to measure the ring size. one of them you can print out at home. Please click here for our chart.
– Yes, depending on where your order is delivered. International taxes: some international shipments will have duties and tax charges due at the time of delivery. These charges vary by delivery location and product ordered.
– Custom designed merchandise, special ordered items with engravings or personalized information cannot be returned or exchanged.
– Orders shipped via standard delivery will typically ship within 3-5 days of receiving credit card authorization. It will take 3-21 working days to deliver the Jewelry to your location.
– Yes, you can track your orders from our website here , you also will receive an email once your order is shipped.
– Yes. In staying true to our high standards of customer satisfaction, we offer one year warranty to protect against manufacturer issues in craftsmanship. The warranty does not include normal wear and tear or damages incurred due to trauma, negligence, lack of regular maintenance, loss, or theft.